I'M UNSURE WHICH SIZE TO ORDER?
We advise customers to check size charts carefully before ordering, if you're still unsure please message and we will do our best to help. As return postage has to be paid by the customer we would prefer you to be happy as soon as you receive your order.
HOW MUCH IS DELIVERY?
Shipping is FREE on all orders. Please ensure you enter the correct address when ordering (including house number) and in English only. We cannot be held responsible for items not being delivered due to an incomplete address.
DO YOU SHIP INTERNATIONALLY?
Yes - we ship to over 60 countries worldwide.
HOW LONG DOES DELIVERY TAKE?
The shipping time is divided into two parts:
Processing time: Order verification, quality check, and packaging.
Shipping time: This refers to the time it takes for items to reach you from our warehouse once they have been dispatched. Standard secure shipping takes 2-6 weeks for delivery.
I'VE ONLY RECEIVED PART OF MY ORDER?
We work with manufacturers all over the world therefore you may receive part of your order in separate deliveries.
WHERE DO YOU SHIP FROM?
Or HQ is located in the UK. We currently ship directly from our manufacturers in order to keep costs low and pass these savings on to our customers. Our 'Afficial' brand items are shipped from the UK, with the exception of a few pieces which are shipped from the US. All other items are shipped from our main warehouses in Asia.
I HAVEN'T RECEIVED MY ORDER?
Please fill in the contact form here or email firstname.lastname@example.org. You will receive a reply within 24 hours. Do not open a PayPal dispute as this will allow us to assist you as quickly and smoothly as possible.
TRACKING STATES 'ATTEMPTED DELIVERY' OR 'DELIVERY FAILED'?
Please check with your local Post Office before contacting us.
DO I NEED TO PAY IMPORT TAX?
Your purchase may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be paid by you (the recipient of the parcel.) We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
OUR RETURNS POLICY
You may return your order within 14 days of receiving it. You can return your product for a refund or store credit. You will be responsible for the cost of return postage. Please do not return any items without first contacting us.
Please note the following exceptions to our policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on
- Returned items must have no visible signs of wear or use
To initiate an exchange, please complete the following steps:
- Contact us via our contact page or email email@example.com - please include your order number in the message.
- Let us know the products you wish to return from your order.
- Send your item to us via the post office using the address provided by us.
- Retain your proof of postage.
If you receive faulty goods, you have the right to return these goods and ask us to replace them or get a refund. Please return your item(s) to us within 14 days after finding the fault, and remember to get in touch before returning. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
We are not a wholesaler however please contact us with any wholesale enquiries.
I HAVE A QUESTION THAT ISN'T ANSWERED HERE?
Please fill in the contact form here or email firstname.lastname@example.org